Most App Store users don't leave negative ratings to be jerks -- rather, they may have just had trouble figuring out an app or felt it was missing a key feature. If the developers spot the issue and can deal with it, they can turn a bad user score into a good one and educate other customers at the same time. To help, Apple has made it easier for developers by adding a new role in the iTunes Connect portal called "Customer Service."
Via: 9 to 5 Mac
Source: Apple
Apple made it likelier you'll get an App Store review reply posted first on http://ift.tt/1tUdcCk
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