Facebook announced a wider availability of its new Customer Chat service today, which lets businesses talk with users both on their own websites and within Facebook Messenger. Customer Chat is essentially a website plugin that brings the Facebook Messenger experience to any retailer’s website, which lets the customer support representatives then converse with customers as if they were chatting with a friend on Facebook.
Customer Chat saves conversation histories, so a user can go from talking with a rep on a retailer’s website to conversing with them within the Messenger mobile app without restarting a new thread. The service first became available earlier this month when the Facebook Messenger team launched it in private beta. The...
Facebook expands feature letting businesses build Messenger into their websites appeared first on http://www.theverge.com
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