Tuesday, 1 November 2016

Twitter introduces customer service bots in direct messages

Twitter is rolling out bot-like features inside its direct messaging feature in an effort to lure more brands into using it as a customer service platform. The company today introduced automated “welcome” messages for customers who send a DM to a brand, along with “quick replies” that let customers choose from pre-written messages to complete common tasks. (“What’s the status of my order?”) You can try it now by messaging beloved brands Pizza Hut and Evernote, preferably about the sorry state of the consumer productivity market (in the case of Pizza Hut) or pizza (in the case of Evernote).

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Twitter introduces customer service bots in direct messages appeared first on http://www.theverge.com

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